Nena Scott, PhD, MSEd, RHIA, CCS, CCS-P, CCDS, AHIMA-approved ICD-10-CM/PCS trainer, has served as an educator in the healthcare industry across numerous organizations over the past two decades. She has over 12 years of management experience, a combined 17 years educating, and 28 years of coding and auditing experience.
Her current role with TrustHCS as director of coding quality and professional development includes overseeing coding quality for more than 500 coders and managing internal and external educational offerings. She previously served as a program director and lead instructor for an HIM department. During this time, she created and implemented a registered health information technology program at a community college in northern Mississippi.
Scott has also performed coding compliance audits for hospital inpatient, outpatient, and provider-based departments. Her engagements with other HIM professionals have focused on guiding coding efforts to increase accuracy and timeliness.
Scott recently obtained a doctoral degree in education. She has been honored by the Mississippi Health Information Management Association with the Champion Award (2010), Educator Award (2009), and Distinguished Member Award (2007).
William L. Malm, ND, RN, CRCR, CMAS, is a managing director at Health Revenue Integrity Services in Cleveland, Ohio, and Melbourne, Australia. He is a nationally recognized author and speaker on topics such as value-based care, healthcare compliance, chargemasters, and CMS recovery audits.
Malm also brings a decade of experience with payer acute care audits. He has more than 25 years of experience with a combination of clinical and financial healthcare knowledge that encompasses all aspects of revenue integrity. Previously, Malm played a key role in providing revenue integrity and data expertise for Craneware PLC. He also serves as the president for the Certification Council of Medical Auditors.
He has extensive experience with all pre- and post-payment audits, having worked as a systems compliance officer at a large for-profit healthcare system. Malm also cohosts Appeal Academy's "Finally Friday" discussions.
