Descripción:
Hardcover. Publisher: Studentlitteratur AB | Utg. 2022 | Hardcover | 720 p. | This book is brand new. | Language: Engelska --- Information regarding the book: A new business landscape has emerged: digital developments are accelerating, offers are created by integrating goods and services, sustainability is increasingly recognized as a vital quality dimension, and global competition has intensified. In this context, an approach to quality management with a strong focus on customer needs and expectations, and based on improvement and innovation is more important than ever. Following a discussion on quality and quality management, the book elaborates on business development, how to co-create value with customers and employees, and how to organize improvement work, including developing products and processes. The entire chain from identifying customer needs to measuring customer satisfaction and feedback is addressed. The last part of the book discusses developing society and the role of quality…
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Quality from Customer Needs to Customer Satisfaction
de Bergman, Bo ; Bäckström, Ingela ; Garvare, Rickard ; Klefsjö, Bengt
- Usado
- Tapa dura
- Estado
- Usado
- Encuadernación
- Hardcover
- ISBN 10 / ISBN 13
- 9789144140261 / 9144140266
- Cantidad disponible
- 1
- Librería
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Umea, Sweden
- Precio
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EUR 78.35EUR 12.48 enviando a USA
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Precio
EUR 78.35
EUR 12.48
enviando a USA