Coping With Difficult People

This is a tight and unmarked copy with minor wear on the cover-" Describes various types of character disorders, explains why people develop these behavior patterns and tells how to understand and deal with problem people From the Publisher: Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get calm to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps to cope with just about anyone. Reclaim the power that rightfully belongs to you in any relationship!"