Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
de Cook, Sarah
- Usado
- Estado
- Used - Good
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Librería
-
Waltham Abbey, Essex, United Kingdom
Formas de pago aceptadas
Sobre este artículo
Sinopsis
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
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Detalles
- Librería
- Phatpocket Limited (GB)
- Inventario del vendedor #
- Z1-K-029-01104
- Título
- Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
- Autor
- Cook, Sarah
- Estado del libro
- Used - Good
- Encuadernación
- Tapa blanda
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Editorial
- Kogan Page
- Lugar de publicación
- New Delhi
- Primera fecha de publicación de esta edición
- 2011
Términos de venta
Phatpocket Limited
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