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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
de Galbraith, Jay R
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- Tapa dura
- Estado
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- ISBN 10
- 0787979198
- ISBN 13
- 9780787979195
- Librería
-
GORING BY SEA, West Sussex, United Kingdom
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Sobre este artículo
Hardback. Very Good.
Sinopsis
Designing the Customer-Centric Organization offers today??'s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
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Detalles
- Librería
- World of Books Ltd
(GB)
- Inventario del vendedor #
- GOR002247151
- Título
- Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
- Autor
- Galbraith, Jay R
- Formato/Encuadernación
- Hardback
- Estado del libro
- Usado - Muy bueno
- Cantidad disponible
- 3
- Encuadernación
- Tapa dura
- ISBN 10
- 0787979198
- ISBN 13
- 9780787979195
- Editorial
- Jossey-Bass
- Lugar de publicación
- San Francisco, California, U.s.a
- Primera fecha de publicación de esta edición
- April 14, 2005
Términos de venta
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Sobre el vendedor
World of Books Ltd
Miembro de Biblio desde 2007
GORING BY SEA, West Sussex
Sobre World of Books Ltd
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- Wob: Through Wob, we sell. We provide affordable, preloved books and media to customers all over the world. A book leaves our collection of over seven million titles and begins a new chapter every two seconds, enabling more goods to be reused.
- Ziffit: Through Ziffit, we buy. We give people around the world the opportunity to contribute to the circular economy, earn money and protect the planet, by trading their unwanted books and media.
- Shopiago: Through Shopiago, we help others. By sharing the technology that has grown World of Books Group into the business it is today, we're helping charities increase revenue and reduce waste through re-commerce.
