Difficult Conversations: How to Discuss What Matters Most
de Patton, Bruce; Stone, Douglas; Heen, Sheila
- Usado
- Tapa dura
- Estado
- Very Good +/Very Good +
- ISBN 10
- 0670883395
- ISBN 13
- 9780670883394
- Librería
-
Excelsior, Minnesota, United States
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Sobre este artículo
Viking Adult, 1999-04-01. Hardcover. Very Good +/Very Good +. 8x6x0. Clean, solid copy with unmarked text. May have a couple creased page corners. Cover corners are square; pressure bends at spine ends. Binding is tight and square. Jacket has mild surface and edge wear; no tears. Books that sell for $9 or more ship in a box; under $9 in a bubble mailer. Expedited and international orders may ship in a flat rate envelope rather than a box due to cost constraints. All US-addressed items ship with complimentary delivery confirmation.
Sinopsis
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving
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Detalles
- Librería
- Lake Country Books and More
(US)
- Inventario del vendedor #
- DD42106090027
- Título
- Difficult Conversations: How to Discuss What Matters Most
- Autor
- Patton, Bruce; Stone, Douglas; Heen, Sheila
- Formato/Encuadernación
- Tapa dura
- Estado del libro
- Usado - Very Good +
- Estado de la sobrecubierta
- Very Good +
- Cantidad disponible
- 2
- ISBN 10
- 0670883395
- ISBN 13
- 9780670883394
- Editorial
- Viking Adult
- Lugar de publicación
- New York, New York, U.s.a.
- Fecha de publicación
- 1999-04-01
- Tamaño
- 8x6x0
- Catálogos del vendedor
- Self Help;
- X weight
- 18 oz
Términos de venta
Lake Country Books and More
All orders ship from our location within 2 business days, and most within 24 hours. Returns will be accepted on any item returned to us within 7 days of buyer's receipt of their order. Items returned due to an error on our part, including, but not limited to, errors and/or omissions in the listing description, or shipment of the incorrect item, will be refunded for the full amount of the item, including shipping. Items returned due to an error on the buyer's part, buyer's remorse, or a cancellation request after the item has shipped, will be refunded for the purchase amount of the item less a 10% restocking fee. There will be no refund for shipping in these cases. Refunds will be issued within 2 business days of receipt of the item when it is received back in the same condition it was in when originally shipped. Adjustments to refunds, up to 100% of the cost of the item, will be made for returns damaged in shipment due to improper packaging, removal of shrink wrap from new items if it was present when shipped, and/or damage or wear to the item while it was in the possession of the buyer.
Sobre el vendedor
Lake Country Books and More
Miembro de Biblio desde 2006
Excelsior, Minnesota
Sobre Lake Country Books and More
Lake Country Books offers a wide variety of out of print, current, and antiquarian books. We continuously add new inventory, and welcome special orders and search requests for titles we may not currently have in stock. Customers have consistently complimented us on our prompt shipping and quality packaging. All books ship in a museum-quality, acid-free plastic sleeve as an inner wrap. Books over $7 ship bubble wrapped and boxed; books under $7 ship in a bubble mailer. All our items ship with delivery confirmation.
Glosario
Algunos términos que podrían usarse en esta descripción incluyen:
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
- Spine
- The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....
- Tight
- Used to mean that the binding of a book has not been overly loosened by frequent use.
