Discovering the Soul of Service: The Nine Drivers of Sustainable Business S uccess
de Berry, Leonard L
- Usado
- Tapa dura
- Estado
- Fine/Near Fine
- ISBN 10
- 0684845113
- ISBN 13
- 9780684845111
- Librería
-
Tokyo, Japan
Formas de pago aceptadas
Sobre este artículo
New York, NY: Free Press, 1999. Hardcover. Fine/Near Fine. A crisp clean hardcover, no markings throughout, not an ex-lib: Leonard L. Berry examines some of America's great service companies and finds "nine drivers of excellence" that are behind them all. Discovering the Soul of Service looks at 14 diverse businesses, including the St. Paul Saints minor-league baseball team, Dial-A-Mattress, Midwest Express Airlines, and two of the world's fastest-growing service companies--Charles Schwab and Enterprise Rent-A-Car. "The lessons they teach are clear indeed," writes Berry, a marketing professor and director of the Center for Retailing Studies at Texas A & M University. "Although the companies differ on the outside--the nature, size and structure of their businesses--to a remarkable degree they are the same on the inside, sharing the drivers of their ongoing success." The "nine drivers" that Berry uncovers are the following: Leading with Values, Strategic Focus, Executional Excellence, Control of Destiny, Trust-Based Relationships, Investment in Employee Success, Acting Small, Brand Cultivation, and Generosity. Berry, whose previous books include On Great Service: A Framework for Action and Delivering Quality Service, writes that the basis of a successful service organization is value-driven leadership and "building a humane community that humanely serves customers and the broader community in which they live." Discovering the Soul of Service is inspiring--and potentially profitable--reading for anyone in business today.
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Detalles
- Librería
- Infinity Books Japan (JP)
- Inventario del vendedor #
- RWARE0000020441
- Título
- Discovering the Soul of Service: The Nine Drivers of Sustainable Business S uccess
- Autor
- Berry, Leonard L
- Formato/Encuadernación
- Tapa dura
- Estado del libro
- Usado - Fine/Near Fine
- Cantidad disponible
- 1
- ISBN 10
- 0684845113
- ISBN 13
- 9780684845111
- Editorial
- Free Press
- Lugar de publicación
- New York, NY
- Fecha de publicación
- 1999
- Catálogos del vendedor
- Business / General;
Términos de venta
Infinity Books Japan
We return books after seven days, if the customer is not 100% happy with our transaction.
Sobre el vendedor
Infinity Books Japan
Miembro de Biblio desde 2006
Tokyo
Sobre Infinity Books Japan
Infinity Books Japan,was founded in the year 2002, we pride ourselves in being there for our customers, we deal in, used, rare, out of print and first editions.
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