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I LOVE YOU MORE THAN MY DOG : FIVE DECISIONS THAT DRIVE EXTREME CUSTOMER LOYALTY IN GOOD TIMES AND BAD
de BLISS, JEANNE
- Usado
- Estado
- Used - Very Good
- ISBN 10
- 159184441X
- ISBN 13
- 9781591844419
- Librería
-
Minneapolis, Minnesota, United States
Formas de pago aceptadas
Sobre este artículo
Portfolio Trade. Used - Very Good. May have light to moderate shelf wear and/or a remainder mark. Complete. Clean pages.
Sinopsis
Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your business—as Wegman’s and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: • Decide to believe • Decide with clarity of purpose • Decide to be real • Decide to be there • Decide to say “sorry” Her examples and advice will help readers sustain growth and profit even in a tough economy.
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Detalles
- Librería
- Magers and Quinn Booksellers
(US)
- Inventario del vendedor #
- 1140512
- Título
- I LOVE YOU MORE THAN MY DOG : FIVE DECISIONS THAT DRIVE EXTREME CUSTOMER LOYALTY IN GOOD TIMES AND BAD
- Autor
- BLISS, JEANNE
- Estado del libro
- Used - Very Good
- Encuadernación
- Tapa blanda
- ISBN 10
- 159184441X
- ISBN 13
- 9781591844419
- Editorial
- Portfolio Trade
- Lugar de publicación
- East Rutherford, Nj, U.s.a.
- Primera fecha de publicación de esta edición
- 2011-10-25
Términos de venta
Magers and Quinn Booksellers
Please contact us immediately if you are unsatisfied with your order. Returns accepted within 3 weeks of delivery. All returns must include original packing slip.
Sobre el vendedor
Magers and Quinn Booksellers
Miembro de Biblio desde 2006
Minneapolis, Minnesota
Sobre Magers and Quinn Booksellers
Magers and Quinn Booksellers is the Twin Cities' largest independent book store. We sell new, used, rare, and out-of-print books.
Glosario
Algunos términos que podrían usarse en esta descripción incluyen:
- Shelf Wear
- Shelf wear (shelfwear) describes damage caused over time to a book by placing and removing a book from a shelf. This damage is...
- Remainder Mark
- Usually an ink marking of some sort which indicates that the book was designated a remainder. In most cases, it can be found on...
