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I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
de Bliss, Jeanne
- Usado
- Tapa blanda
- Estado
- Like New
- ISBN 10
- 159184441X
- ISBN 13
- 9781591844419
- Librería
-
Fairfax Station, Virginia, United States
777 copias disponibles en esta librería
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Sobre este artículo
Portfolio, 2011-10-25. Paperback. Like New.
Sinopsis
Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your business—as Wegman’s and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: • Decide to believe • Decide with clarity of purpose • Decide to be real • Decide to be there • Decide to say “sorry” Her examples and advice will help readers sustain growth and profit even in a tough economy.
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Detalles
- Librería
- Mediaoutletdeal1
(US)
- Inventario del vendedor #
- 159184441X_used
- Título
- I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
- Autor
- Bliss, Jeanne
- Formato/Encuadernación
- Tapa blanda
- Estado del libro
- Nuevo
- Cantidad disponible
- 777
- ISBN 10
- 159184441X
- ISBN 13
- 9781591844419
- Editorial
- Portfolio
- Lugar de publicación
- East Rutherford, Nj, U.s.a.
- Fecha de publicación
- 2011-10-25
Términos de venta
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Sobre el vendedor
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- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...
