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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
de Reichheld, Frederick F.; Teal, Thomas
- Usado
- Estado
- Near New/VG
- ISBN 10
- 0875844480
- ISBN 13
- 9780875844480
- Librería
-
London, Ontario, Canada
Formas de pago aceptadas
Sobre este artículo
Near New. No writing, crisp and tight. Dust Jacket VG with slight shelf wear on back, price clipped. Harvard Business School Press, 1996, 3rd printing. The business world seems to have given up on loyalty: many major corporations now lose -- and have to replace -- half their customers in five years, half their employees in four, and half their investors in less than one. This book shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld makes the powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusions show how even a small improvement in customer retention can double profits for your company.
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Detalles
- Librería
- Nastasi & Associates
(CA)
- Inventario del vendedor #
- an1235
- Título
- The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
- Autor
- Reichheld, Frederick F.; Teal, Thomas
- Formato/Encuadernación
- Tapa dura
- Estado del libro
- Nuevo Near New
- Estado de la sobrecubierta
- VG
- Cantidad disponible
- 1
- ISBN 10
- 0875844480
- ISBN 13
- 9780875844480
- Editorial
- Harvard Business School Press
- Lugar de publicación
- USA
- Fecha de publicación
- 1996
- Palabras clave
- Customer relations, Consumer satisfaction, Job satisfaction, Labor productivity, Loyalty
Términos de venta
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Sobre el vendedor
Nastasi & Associates
Miembro de Biblio desde 2005
London, Ontario
Sobre Nastasi & Associates
We specialize in children's books and vintage books of all genres.
Glosario
Algunos términos que podrían usarse en esta descripción incluyen:
- Crisp
- A term often used to indicate a book's new-like condition. Indicates that the hinges are not loosened. A book described as crisp...
- Price Clipped
- When a book is described as price-clipped, it indicates that the portion of the dust jacket flap that has the publisher's...
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...
- VG
- Very Good condition can describe a used book that does show some small signs of wear - but no tears - on either binding or...
- Tight
- Used to mean that the binding of a book has not been overly loosened by frequent use.
- Shelf Wear
- Shelf wear (shelfwear) describes damage caused over time to a book by placing and removing a book from a shelf. This damage is...
