My First Book of Sign Language

Customer has within 2 days from the time tracking reports package to have arrived, to submit a return claim for damaged or broken items only. In the event of a broken or damaged item, purchaser will be expected to provide a photo of the broken or damaged item with the broken or damaged part clearly showing and will be expected to ship the damaged goods back to me at their expense within 5 days, with the return claim number provided attached unless otherwise stated. Product is expected to be returned in the same condition as it arrived to the customer. Should further damages occur, customer is responsible for the value lost. Digital items are non-refundable.
Although I do not expect to have to do so, I do reserve the rights to deny a return claim for legal reasons. Reasons for a denied claim include, but are not limited to, the damage was caused by USPS in shipping and insurance through them is available, imperfection was clearly addressed in listing prior to purchase or high purchase to return ratio with the customer.