Quality. Sustaining Customer Service. The Sunday Times Business Skills

London England: Century. Very Good. 1993. 1st Paperback Edition. Soft Cover. 8vo - over 7¾" - 9¾" Tall Octavo 0712655190 Paperback Paperback. Quality: Sustaining Customer Service. Couple of slight creases to cover. How does an organisation get all its employees to provide real customer service at all times? And having done that, how can the relevant attitudes and actions be made to stick? How can customer service be maintained and improved over a long period? The author's new bok shows the way forward. She revisits some of the organisations featured in her previous bestselling book in this series, Quality: Total Customer Service, plus many new ones, to show how to: Get it right in the boardroom. Make it happen. Break the mould of habit. Strive for and achieve the excellence of service which sets a company apart from and above its competitors. Written with the same insight, verve and sparkle as the earlier book, but taking a new, thematic approach to its subject, this book provides a blueprint for success which will be invaluable to public and private sector companies and organisations alike. 270 pp. (We carry a wide selection of titles in The Arts, Theology, History, Politics, Social and Physical Sciences. Academic and Scholarly books and Modern First Editions ,and all types of Educational Reference Literature.) .