Shetland Diaries: Otters, Orcas, Puffins and Wonderful People

At 'The Page Turner' :
You are eligible for a full refund within 30 days if you are dissatisfied with your order due to an error on our part such as: if the product does not arrive, incorrect item sent or not as described, but we will not be held responsible for items which are damaged or lost whilst in transit. Proof of postage will be provided for all items ( items are filmed, as a short video) before sending for record purposes.

Item Not Arrived:

You are eligible for a full refund, including shipping costs, if your item does not arrive by the estimated delivery date, up until 30 days past. If we provide tracking information indicating the item has arrived, the refund request is void.

Buyer Does Not Want Item:
We are happy to accept returns if you change your mind about an item. To receive a refund, you must return your item within 30 days of the estimated delivery date and in the same condition you received it in. Please note that in this instance we are unable to pay for the return postage and a storage fee of 25% of the totoal cost of the transaction, including postage will apply.

Partial Refunds:
If you are dissatisfied with your purchase for any reason but still want to keep the item, you can negotiate a partial refund for an amount that is agreeable to both parties. Please note that while you may request a partial refund, we are not obligated to provide one and depending on your reason for the request, we may prefer that you return the item for a full refund and customer is liable for return postage.

If you have any queries regarding returns, then please contact us for more information.