Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the de Davidow, William H - 1990-11-13

Harper Perennial, 1990-11-12. paperback. Fine. 5x0x8. Almost new book.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.

Harper Perennial, 1990-11-12. paperback. Fine. 5x0x8. Almost new book.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.

Harper Perennial, 1990. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Harper Perennial. Used - Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp.

HarperCollins Publishers. Used - Good. Used book that is in clean, average condition without any missing pages.

Harper Perennial, 1990-11-13. Paperback. Acceptable. 0.7000 in x 8.0000 in x 5.2000 in. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket.

First HarperPerennial EditionThe book looks great. The spine is gently creased, the binding is tight and the pages are clean. There is minimal shelf wear. There is a remainder mark on the bottom of the book. Please see the photos for details about the condition.Buy more than one book and we'll combine your shipping to save you money.Customer satisfaction is our goal. We are not professional booksellers. We do our best to describe the condition of our items in the description and with photos. If you have any questions or would like additional photos, please contact us. We want you to be happy with your purchase.
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Paperback. Acceptable.

HarperCollins Publishers. Used - Good. Ships from the UK. Used book that is in clean, average condition without any missing pages.

Perennial (Harpercollins). Very Good with no dust jacket. 1990. Paperback. 0060920092 . 0.65 x 8.02 x 5.29 Inches; 256 pages; Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. <I>Total Customer Service</I> shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge&#8226; Devise a service strategy&#8226; Get top managers to behave like customer service fanatics&#8226; Concentrate on motivating and training employees&#8226; Design products and services that make good customer service possible&#8226; Invest in service infrastructure&#8226; Monitor achievement of customer service goals .