Transformational Leadership: How Leaders Change Teams, Companies, and Organizations [The Great Courses]

All orders ship from our location within 2 business days, and most within 24 hours. Returns will be accepted on any item returned to us within 7 days of buyer's receipt of their order. Items returned due to an error on our part, including, but not limited to, errors and/or omissions in the listing description, or shipment of the incorrect item, will be refunded for the full amount of the item, including shipping. Items returned due to an error on the buyer's part, buyer's remorse, or a cancellation request after the item has shipped, will be refunded for the purchase amount of the item less a 10% restocking fee. There will be no refund for shipping in these cases. Refunds will be issued within 2 business days of receipt of the item when it is received back in the same condition it was in when originally shipped. Adjustments to refunds, up to 100% of the cost of the item, will be made for returns damaged in shipment due to improper packaging, removal of shrink wrap from new items if it was present when shipped, and/or damage or wear to the item while it was in the possession of the buyer.