When the Little Things Count . . . and They Always Count: 601 Essential Thi ngs That Everyone In Business Needs to Know

US: Hachette Books, 2006. Paperback. Good. From the Internet and e-commerce to contract work and globalization, the wa y we work and communicate is changing constantly. Still, one essential fact remains: We must pay attention to the little things -- the details that de monstrate that we know how to communicate and interact with others on a pro fessional level, regardless of our position or occupation. In this book, lo ngtime business communications consultant and trainer Barbara Pachter offer s 601 essential ways to approach every business situation and relationship with confidence and ease. With its empathetic tone and entertaining real-li fe anecdotes, When the Little Things Count . . . and They Always Count offe rs inspiration and advice to help get us to the next level of professionali sm and success.