The Best Service Is No Service

Book and dust jacket are in fine condition. The image provided is the actual book I'm offering for sale. No markings or damage to any pages. No sunning. No clips. Structure of the book (covers, binding, spine, hinges) is tight and free of damage. Page block is nice and square. Cut pages. Additional photos will be provided upon request… Saber más sobre este artículo

Hardback. New. Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

Wiley & Sons, Incorporated, John. Used - Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

Wiley & Sons, Incorporated, John. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.

UsedVeryGood The cover shows normal wear and tear. .

UsedGood. There is light highlighting or handwriting through out the book. Fast shipping and order satisfaction guaranteed. A portion of your purchase benefits Non-Profit Organizations, First Aid and Fire Stations!

UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.

UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.

hardcover. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.

Hard Cover. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; The The Best Service is No Service.

mp3_cd. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.

Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.

audioCD. Good. Access codes and supplements are not guaranteed with used items.