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Design for Six SIGMA for Service
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Design for Six SIGMA for Service Tapa dura - 2005 - 1st Edición

de Kai Yang


Información de la editorial

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.




Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitability


The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

Primera línea

Entities in the service industry are called service organizations.

Detalles

  • Título Design for Six SIGMA for Service
  • Autor Kai Yang
  • Encuadernación Tapa dura
  • Número de edición 1st
  • Edición 1
  • Páginas 512
  • Volúmenes 1
  • Idioma ENG
  • Editorial McGraw-Hill Companies
  • Fecha de publicación June 24, 2005
  • Ilustrado
  • ISBN 9780071445559 / 0071445552
  • Peso 1.74 libras (0.79 kg)
  • Dimensiones 9.1 x 6.3 x 1.49 pulgadas (23.11 x 16.00 x 3.78 cm)
  • Library of Congress subjects Six sigma (Quality control standard), Quality control - Statistical methods
  • Número de catálogo de la Librería del Congreso de EEUU 2005050471
  • Dewey Decimal Code 658.401

Acerca del autor

Kai Yang, Ph.D., has wide experience in quality and reliability engineering. The Executive Director of Enterprise Excellence Institute, a renowned quality engineering organization based in West Bloomfield, Michigan, he is co-author of the influential Design for Six Sigma: A Roadmap for Product Development. He is also Professor of Industrial and Manufacturing Engineering at Wayne State University, Detroit.
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