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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Tapa dura - 2008 - 1st Edición
de Joseph A. Michelli
The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are famous.
Información de la editorial
Descripción de contraportada
Set the "Gold Standard" for your industry.
- Define and Refine
- Empower Through Trust
- It's Not About You
- Deliver 'Wow!'
- Leave a Lasting Footprint
"Required reading for anyone who wants to learn how to create passionate employees and customers!" --Ken Blanchard, co-author of The One Minute Manager and The One Minute Entrepreneur
"The Ritz Carlton is the best hotel chain in the world because of the unique experience it offers. This book shows you how to install the same customer-focused attitude toward service that makes a world leader." --Brian Tracy, author of The Way to Wealth
Detalles
- Título The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Autor Joseph A. Michelli
- Encuadernación Tapa dura
- Número de edición 1st
- Edición 1
- Páginas 304
- Volúmenes 1
- Idioma ENG
- Editorial McGraw-Hill Companies, Blacklick, Ohio, U.S.A.
- Fecha de publicación 2008-07-04
- Features Bibliography, Dust Cover, Index, Table of Contents
- ISBN 9780071548335 / 0071548335
- Peso 1.08 libras (0.49 kg)
- Dimensiones 8.75 x 5.63 x 1.06 pulgadas (22.23 x 14.30 x 2.69 cm)
- Library of Congress subjects Success in business, Corporate culture
- Número de catálogo de la Librería del Congreso de EEUU 2008007056
- Dewey Decimal Code 658.409
Reseñas en medios
Citas
- Library Journal, 07/15/2008, Page 90
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
de Michelli, Joseph
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
de Michelli, Joseph
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- ISBN 10 / ISBN 13
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
de Joseph Michelli
- Usado
- Bien
- Tapa dura
- Estado
- Usado - Bien
- Encuadernación
- Hardcover
- ISBN 10 / ISBN 13
- 9780071548335 / 0071548335
- Cantidad disponible
- 1
- Librería
-
Seattle, Washington, United States
- Precio
-
EUR 10.46Envío gratuito a USA