Inicio Service Intelligence: Improving Your Bottom Line with the Power of It Service Management de Sharon Taylor (ISBN: 9780134769967)

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Service Intelligence: Improving Your Bottom Line with the Power of It Service Management Tapa blanda -

Name: Service Intelligence : Improving Your Bottom Line with the Power of IT Service Management (Paperback)
Price: 34.19 USD
Availability: InStock
Author: Sharon Taylor
ISBN: 9780134769967

de Sharon Taylor

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Detalles

Título Service Intelligence: Improving Your Bottom Line with the Power of It Service Management
Autor Sharon Taylor
Encuadernación Tapa blanda
Páginas 208
Volúmenes 1
Idioma ENG
Editorial Pearson
ISBN 9780134769967 / 0134769961
Peso 0.7 libras (0.32 kg)
Dimensiones 8.9 x 5.9 x 0.7 pulgadas (22.61 x 14.99 x 1.78 cm)
Dewey Decimal Code 004.068

Acerca del autor

Sharon Taylor, Chief Architect of ITIL V3 and Chief Examiner of ITIL qualifications, is one of the world's leading IT Service Management experts. She is now President of Aspect Group, Inc., a leading provider of ITSM services. Taylor served until recently as chair of itSMF International and spent eight years on itSMF chapter boards and itSMF committees, leading itSMF's growth and improvement. In 2008, she received itSMF UK's Paul Rappaport Award for outstanding commitment and Lifetime Achievement to IT Service Management.

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