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Quality Management for Organizational Excellence: Introduction to Total Quality
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Quality Management for Organizational Excellence: Introduction to Total Quality Tapa dura - 2009

de David L. Goetsch; Stanley B. Davis


Resumen

Great choice for Undergraduate courses in Quality Management or Total Quality Management, and is also relevant for students studying technology, engineering, or business.

Información de la editorial

This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books — helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.

Detalles

  • Título Quality Management for Organizational Excellence: Introduction to Total Quality
  • Autor David L. Goetsch; Stanley B. Davis
  • Encuadernación Tapa dura
  • Edición 6th ed.
  • Páginas 634
  • Volúmenes 1
  • Idioma ENG
  • Editorial Prentice Hall, Upper Saddle River, N.J
  • Fecha de publicación 2009-01
  • Ilustrado
  • ISBN 9780135019672 / 0135019672
  • Peso 3.4 libras (1.54 kg)
  • Dimensiones 10.9 x 8.4 x 1.2 pulgadas (27.69 x 21.34 x 3.05 cm)
  • Library of Congress subjects Total quality management
  • Número de catálogo de la Librería del Congreso de EEUU 2008040391
  • Dewey Decimal Code 658.401

Índice

Part I — Philosophy and ConceptsChapter 1: The Total Quality Approach to Quality ManagementChapter 2: Quality and Global CompetitivenessChapter 3: Strategic Management: Planning and Execution for Competitive AdvantageChapter 4: Quality Management, Ethics, and Corporate Social ResponsibilityChapter 5: Partnering and Strategic AlliancesChapter 6: Quality Culture: Changing Hearts, Minds, and AttitudesChapter 7: Customer Satisfaction, Retention, and LoyaltyChapter 8: Employee EmpowermentChapter 9: Leadership and ChangeChapter 10: Team Building and TeamworkChapter 11: Effective CommunicationChapter 12: Education and TrainingChapter 13: Overcoming Politics, Negativity, and Conflict in the WorkplaceChapter 14: ISO 9000 and Total Quality: The Relationship Part II — Tools and TechniquesChapter 15: Overview of Total Quality ToolsChapter 16: Problem Solving and Decision MakingChapter 17: Quality Function Deployment (QFD)Chapter 18: Optimizing and Controlling Processes Through Statistical Process Control (SPC)Chapter 19: Continual Improvement Methods with Six Sigma, Lean, and Lean Six SigmaChapter 20: BenchmarkingChapter 21: Just-in-Time Manufacturing (JIT)Chapter 22: Implementing Total Quality Management
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Quality Management for Organizational Excellence: Introduction to Total Quality

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Quality Management for Organizational Excellence: Introduction to Total Quality

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Quality Management for Organizational Excellence: Introduction to Total Quality

Quality Management for Organizational Excellence: Introduction to Total Quality

de Goetsch, David L.; Davis, Stanley B.

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Quality Management for Organizational Excellence : Introduction to Total Quality

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Quality Management for Organizational Excellence : Introduction to Total Quality
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Quality Management for Organizational Excellence : Introduction to Total Quality

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Quality Management for Organizational Excellence: Introduction to Total Quality (6th Edition)
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Quality Management for Organizational Excellence: Introduction to Total Quality (6th Edition)

de Stanley B. Davis; David L. Goetsch

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Prentice Hall, 2009-01-09. Hardcover. Good. This listing is for Quality Management for Organizational Excellence: Introduction to Total Quality (6th Edition) This edition is very similar to the most current updated edition, ISBN 0133791858 Please be sure to buy the earlier and much cheaper edition for your class and SAVE MONEY on your textbook expenses! We personally guarantee that you can use this edition for your class. If for some reason you're unhappy with any of our textbooks products, you are welcome to return the book back to us within 30 days of the purchase for a full refund.
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Quality Management for Organizational Excellence: Introduction to Total Quality: United States Edition

de Goetsch, David L./ Davis, Stanley

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Prentice Hall, 2009. Hardcover. New. 6th edition. 656 pages. 10.90x8.40x1.20 inches.
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