Keeping the Edge: Giving Customers the Service They Demand Tapa blanda - 1997

Plume, 1995. Ex-Library. Trade Paperback. Very Good. GREAT BOOK! MILD WEAR & CLEAR TAPE ALONG EDGES OF COVER. LIGHTLY AGED PAGES, LIBRARY STAMPS BUT NO MARKINGS IN TEXT.

Plume, 1997-03-01. Paperback. Very Good. Very good paperback. Pages are clean and unmarked. Covers show very minor shelf wear.; 100% Satisfaction Guaranteed! Ships same or next business day!

New York: Plume (Penguin). F/NONE. 1997. First Edition Thus. Softcover; First Printing. 0452271916 . New, unused book. No flaws. ; Appendix. Source notes. Additional suggested readings and bibliography. Index. ; Trade PB; ; 358 pages; From the cover: The co-author of The Service Edge goes back to the 101 companmies he profled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business [as of 1995, the original publication date], and each as had to learn valuable lessons in the nineties in order to keep, refine, even reinvent its edge in increasingly competitive markets. By detailing what has worked for corporations such as Home epot, Merck, and McDonald's - and what has not for others such as American Express, Disney, and Acura - Schaaf provides a renewed sense of strategic direction for CESs, corporate managers, and small business owners alike. .

Trade Paperback. Penguin Plume 1997. Unless Listed in this decription, VG or Better.

New York, New York, U.S.A.: Plume, 1997. Just a little edgewear otherwise fine - a clean tight copy. Soft Cover. Very Good.

Dutton 1995 Paperback. Good.

paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.

Plume, 1997. Soft cover. New/New. STORED NEW PRISTINE CONDITION SANITIZED THEN WRAPPED