Restaurant Service Basics Tapa blanda - 2008 - 2nd Edición
de Sondra J. Dahmer; Kurt W. Kahl
Descripción de contraportada
The essential guide to great service skills and techniques --now in a second edition
No matter how excellent the food, guests will not return to a restaurant with poor service. On the other hand, great service leads to both a pleasurable dining experience and a successful restaurant. Whether as a server or restaurant executive, anyone entering today's foodservice industry cannot afford to ignore the significance of excellent service.
Restaurant Service Basics, Second Edition offers a practical and up-to-date guide to professional table service. Authors Sondra Dahmer and Kurt Kahl provide extensive, step-by-step instructions on everything a truly excellent server must do, from proper attire to order taking methods to dealing with difficult guests.
This revised and updated Second Edition features:
- New coverage of technology use in restaurants, including POS systems
- Plentiful photos and diagrams that illustrate table settings, service styles, and much more
- Updated information on upselling from the menu, food allergies, food trends, safety and sanitation guidelines, and alcohol service
- New teaching and learning features including learning objectives, key terms called out in the text, mini-cases, a resource of menu and service terms, and an expanded glossary
- End-of-chapter review questions and projects that incorporate real-life situations
A comprehensive and concise resource for building a top-notch waitstaff, Restaurant Service Basics, Second Edition is an essential manual for servers-in-training, those who train them, restaurant managers, and hospitality students.
Detalles
- Título Restaurant Service Basics
- Autor Sondra J. Dahmer; Kurt W. Kahl
- Encuadernación Tapa blanda
- Número de edición 2nd
- Edición 2
- Páginas 208
- Volúmenes 1
- Idioma ENG
- Editorial Wiley, New Delhi
- Fecha de publicación 2008-10
- Ilustrado Sí
- Features Bibliography, Glossary, Illustrated, Index, Table of Contents
- ISBN 9780470107850 / 0470107855
- Peso 0.75 libras (0.34 kg)
- Dimensiones 9.1 x 7.3 x 0.5 pulgadas (23.11 x 18.54 x 1.27 cm)
- Library of Congress subjects Waitresses, Waiters
- Número de catálogo de la Librería del Congreso de EEUU 2008002721
- Dewey Decimal Code 642.6
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Restaurant Service Basics
de Dahmer, Sondra J.; Kahl, Kurt W.
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de Dahmer, Sondra J
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de Dahmer, Sondra J
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de Dahmer, Sondra J
- Usado
- Estado
- UsedLikeNew
- ISBN 10 / ISBN 13
- 9780470107850 / 0470107855
- Cantidad disponible
- 1
- Librería
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Philadelphia, Pennsylvania, United States
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EUR 34.58Envío gratuito a USA