Presenting Service: The Ultimate Guide for the Foodservice Professional Tapa blanda - 2006
de Lendal H. Kotschevar; Valentino Luciani
Primera línea
Excellent service is vital to the success of every foodservice operation.
Descripción de contraportada
A DETAILED APPROACH TO PROVIDING SERVICE IN RESTAURANTS AND FOODSERVICE OPERATIONS
Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience.
Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests. Other valuable features of this revised edition include:
- A new chapter on classic service styles, including the techniques of French, Russian, American, English, and Chinese dining
- A new chapter on table etiquette that contains a historical perspective as well as thorough coverage of etiquette rules concerning special foods and various cultures, such as European, Chinese, Indian, and Middle Eastern dining
- Customer Service and Foodservice Security boxes that identify tips and best practices for handling customer and security issues
- A new appendix covering the duties of service workers that explains the responsibilities of the frontline staff, including the host, server, bus person, and bar server
Detalles
- Título Presenting Service: The Ultimate Guide for the Foodservice Professional
- Autor Lendal H. Kotschevar; Valentino Luciani
- Encuadernación Tapa blanda
- Edición 2nd
- Páginas 272
- Volúmenes 1
- Idioma ENG
- Editorial Wiley, Somerset, New Jersey, U.S.A.
- Fecha de publicación March 17, 2006
- Ilustrado Sí
- Features Glossary, Illustrated, Index, Table of Contents
- ISBN 9780471475781 / 0471475785
- Peso 1.38 libras (0.63 kg)
- Dimensiones 10.86 x 8.46 x 0.65 pulgadas (27.58 x 21.49 x 1.65 cm)
- Library of Congress subjects Food service, Food service employees - Training of
- Número de catálogo de la Librería del Congreso de EEUU 2005056823
- Dewey Decimal Code 642.6
Reseñas en medios
Citas
- Reference and Research Bk News, 08/01/2006, Page 325
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Presenting Service : The Ultimate Guide for the Foodservice Professional
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Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition
de Kotschevar, Lendal H.; Luciani, Valentino
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Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition
de Kotschevar, Lendal H
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Presenting Service
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Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition
de Kotschevar, Lendal H.; Luciani, Valentino
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Presenting Service � The Ultimate Guide for the Foodservice Professional 2e
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Presenting Service
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