Keeping the Edge: Giving Customers the Service They Demand Unknown - 1995

Penguin Publishing Group. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.

Penguin Publishing Group. Used - Good. Used book that is in clean, average condition without any missing pages.

New York: Dutton, 1995. First. Fine/Fine. A fine copy with blue cloth spine on red paper boards and gilt titles on spine Signed by the author on a bookplate on the ffep No other marks or damage at all 358 pp.

New York: Dutton, 1995. 1st Edition 1st Printing. Hardcover. Fine/Near Fine. 8vo - over 7¾ - 9¾" tall. First printing. Author inscribed on first free end paper. Dick Schaaf's Executive Summary letter included. Gilt lettering on red & blue covers in a black & red dust jacket. 8vo, 358pp. The dust jacket has a crease at the lower back corner.

Dutton Adult, 1995-10-01. Hardcover. Good.

Dutton Adult, 1995-10-01. Hardcover. Used:Good.

Penguin Putnam Inc, 1995. Hardcover with. Used: Very Good. Prompt shipment, with tracking. we ship in CLEAN SECURE NEW boxes EntrepreneurshipDescriptionDick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business - and all have had to learn valuable lessons in the nineties in order to keep, refine, even reinvent their edges in increasingly competitive markets.Schaaf does not soften the blows when he looks at what developed in some of America's best companies - and what those developments portend for the rest of the decade. Yet, while confronting the tough realities, he maintains an upbeat, hopeful outlook, showing how logical progression has taken us from the first service crusade of the eighties, through the quality movement, downsizing, empowerment, teams, reengineering. . . and now right back to a… Leer más