Descripción:
UsedGood. The book may have minor cosmetic wear (i.e. creased spine/cover, scratches, curled corners, folded pages, minor sunburn, minor water damage, minor bent). The book may have some highlights/notes/underlined pages - Accessories such as CD, codes, toys, may not be included - Safe and Secure Mailer - No Hassle Return
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Raving Fans Tapa dura - 1993 - 1st Edición
de Ken Blanchard; Sheldon Bowles
Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month.
Resumen
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Descripción de contraportada
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Detalles
- Título Raving Fans
- Autor Ken Blanchard; Sheldon Bowles
- Encuadernación Tapa dura
- Número de edición 1st
- Edición 1
- Páginas 160
- Volúmenes 1
- Idioma ENG
- Editorial William Morrow & Company, New York, Ny, U.s.a.
- Fecha de publicación 1993-05-19
- ISBN 9780688123161 / 0688123163
- Peso 0.62 libras (0.28 kg)
- Dimensiones 8.38 x 5.77 x 0.65 pulgadas (21.29 x 14.66 x 1.65 cm)
- Library of Congress subjects Customer services
- Número de catálogo de la Librería del Congreso de EEUU 92030255
- Dewey Decimal Code 658.812
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Raving Fans: A Revolutionary Approach To Customer Service
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Raving Fans: A Revolutionary Approach To Customer Service
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Raving Fans: A Revolutionary Approach To Customer Service
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UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
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Raving Fans: A Revolutionary Approach To Customer Service
de Ken Blanchard; Sheldon Bowles
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William Morrow, 1993. Hardcover. Like New. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Raving Fans: A Revolutionary Approach To Customer Service
de Ken Blanchard; Sheldon Bowles
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William Morrow, 1993. Hardcover. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Raving Fans: A Revolutionary Approach To Customer Service
de Ken Blanchard; Sheldon Bowles
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- Usado - Very Good
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William Morrow, 1993. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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EUR 5.67
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Raving Fans: A Revolutionary Approach To Customer Service
de Ken Blanchard; Sheldon Bowles
- Usado
- very good
- Tapa dura
- Estado
- Usado - Very Good
- Encuadernación
- Hardcover
- ISBN 10 / ISBN 13
- 9780688123161 / 0688123163
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William Morrow, 1993. Hardcover. Very Good. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Raving Fans: A Revolutionary Approach To Customer Service
de Ken Blanchard; Sheldon Bowles
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- 9780688123161 / 0688123163
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William Morrow, 1993. Hardcover. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. The dust jacket is missing. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Raving Fans: A Revolutionary Approach To Customer Service
de Ken Blanchard; Sheldon Bowles
- Usado
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- Encuadernación
- Hardcover
- ISBN 10 / ISBN 13
- 9780688123161 / 0688123163
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Descripción:
William Morrow, 1993. Hardcover. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. An ex-library book and may have standard library stamps and/or stickers. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Raving Fans: A Revolutionary Approach To Customer Service
de Ken Blanchard; Sheldon Bowles
- Usado
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- Tapa dura
- Estado
- Usado - Very Good
- Encuadernación
- Hardcover
- ISBN 10 / ISBN 13
- 9780688123161 / 0688123163
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- 1
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Seattle, Washington, United States
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Descripción:
William Morrow, 1993. Hardcover. Very Good. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Precio
EUR 5.67
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