Courageous Messenger Tapa blanda - 1996
de Ryan
Everyone eventually faces the task of delivering bad news. This book prepares readers for the difficult task of "speaking up" in difficult situations, reminding us that if people cannot raise observations, problems go unsolved--something no organization can afford. The book concludes with a "tool box" of exercises, a basic skills list and other supplemental material.
Descripción de la solapa
The book to read before you open your mouth. This survival manual relates the finer points of communicating bad news, voicing strong opinions and discussing difficult issues at the office without compromising your position...or your job. Filled with tips, illuminating stories, and a practical "tool box" of exercises, The Courageous Messenger gives you the means to assess the benefits, risks and motivations of communicating difficult messages. It helps you become a skilled messenger. And it teaches you how to speak with courage, clarity and -- most importantly -- diplomacy, whether you're addressing peers, bosses or employees.
Detalles
- Título Courageous Messenger
- Autor Ryan
- Encuadernación Tapa blanda
- Edición First Edition (S
- Páginas 288
- Volúmenes 1
- Idioma ENG
- Editorial John Wiley & Sons, San Francisco, California, U.S.A.
- Fecha de publicación 1996-09-10
- Features Index
- ISBN 9780787902681 / 0787902683
- Peso 0.9 libras (0.41 kg)
- Dimensiones 9.3 x 6.14 x 0.64 pulgadas (23.62 x 15.60 x 1.63 cm)
- Library of Congress subjects Interpersonal communication, Courage
- Número de catálogo de la Librería del Congreso de EEUU 96026632
- Dewey Decimal Code 650.1
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