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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques [With 2 CD-ROMs] Tapa blanda - 2007

de Lorraine L. Ukens

Detalles

  • Título 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques [With 2 CD-ROMs]
  • Autor Lorraine L. Ukens
  • Encuadernación Tapa blanda
  • Páginas 366
  • Volúmenes 1
  • Idioma ENG
  • Editorial Pfeiffer & Company, San Francisco
  • Fecha de publicación 2007
  • ISBN 9780787982003 / 0787982008
  • Peso 2.84 libras (1.29 kg)
  • Dimensiones 10.92 x 8.6 x 1.22 pulgadas (27.74 x 21.84 x 3.10 cm)
  • Library of Congress subjects Customer services, Employees - Training of
  • Número de catálogo de la Librería del Congreso de EEUU 2007000641
  • Dewey Decimal Code 658.812

Acerca del autor

Lorraine L. Ukens is the owner of Team-ing with Success, a consulting and training enterprise specializing in team building and leadership development. Her wide range of business experience, spanning more than twenty-five years, is applied in designing, facilitating, and evaluating programs in a variety of human resource development areas. Ukens is the author of more than ten books including the best-selling simulation, Lost in the Amazon and her most recent collection of activities, The New Encyclopedia of Group Activities, both from Pfeiffer. She received her M.S. degree from Towson University where she taught as an adjunct faculty member from 1997 until 2005.
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques [With 2 CD-ROMs]
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques [With 2 CD-ROMs]

de Ukens, Lorraine L.

  • Usado
  • Aceptable
  • Tapa blanda
Estado
Usado - Acceptable
Encuadernación
Paperback
ISBN 10 / ISBN 13
9780787982003 / 0787982008
Cantidad disponible
1
Librería
ThriftBooks
Seattle, Washington, United States
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Este vendedor ha conseguido 4 de las cinco estrellas otorgadas por los compradores de Biblio.
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Descripción:
Pfeiffer & Company, 2007. Paperback. Acceptable. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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EUR 6.21
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential...
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential Resources for Training and HR Professionals)

de Lorraine L. Ukens

  • Usado
  • good
  • Tapa blanda
Estado
Usado - Good
Encuadernación
Paperback
ISBN 10 / ISBN 13
9780787982003 / 0787982008
Cantidad disponible
1
Librería
Ergodebooks
HOUSTON, Texas, United States
Puntuación del vendedor:
Este vendedor ha conseguido 4 de las cinco estrellas otorgadas por los compradores de Biblio.
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EUR 15.60
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Descripción:
Pfeiffer, 2007-02-16. Paperback. Good.
Precio
EUR 15.60
Envío gratuito a USA
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques

de Lorraine L. Ukens

  • Usado
  • very good
  • Tapa blanda
Estado
Usado - Very Good
Encuadernación
Paperback
ISBN 10 / ISBN 13
9780787982003 / 0787982008
Cantidad disponible
1
Librería
bmyguest books
Toronto, Ontario, Canada
Puntuación del vendedor:
Este vendedor ha conseguido 4 de las cinco estrellas otorgadas por los compradores de Biblio.
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EUR 39.52
EUR 8.45 enviando a USA

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Descripción:
Pfeiffer, 2007. Soft cover. Very Good. Clean Inside With No Remarks Or Highlights. 400 Pages. Book And Cd. The Rear Pages Have Some Small Tears. Soft Cover Used Book. The Cd Is Un Used. Cd Is Still Sealed.- We can ship from Canada and the USA, based on your address. Specializing in academic, collectible and historically significant, providing the utmost quality and customer service satisfaction. For any questions feel free to email us.
Precio
EUR 39.52
EUR 8.45 enviando a USA
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