Rude Awakenings Overcoming the Civility Crisis in the Workplace Tapa dura - 2002 - 1st Edición

Información de la editorial

An increasingly serious workplace issue, incivility encompasses abuse by co-workers and includes bullying, badgering, slander, sabotage, ostracism and other rude behaviours. Yet despite the scale of the problem much of it is not illegal and therefore difficult to correct. Written by accomplished public speaker Giovinella Gonthier's Rude Awakenings shows that simply teaching table and phone manners in inadequate. The incivility permeating the workplace is a severe problem that affects everyone regardless of job or rank. Articulating a sustainable workplace civility programme, Gonthier defines incivility for the corporate environment, offers replacement behaviours and shows managers and human resources professional how to teach and build a culture of civility. Providing tips and checklists for readers, Gonthier addresses: How rudeness has evolved in our time. Civility and technology - from teleconferencing to cell phones and e-mails. How to handle cubicle warfare. Building and interacting effectively with a diverse workforce. Violence prevention. Appearances and dress code issues and how they affect morale and productivity.