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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service Tapa dura - 2011

de The Disney Institute

Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights the key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.


Detalles

  • Título Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
  • Autor The Disney Institute
  • Encuadernación Tapa dura
  • Edición Rev Upd
  • Páginas 224
  • Volúmenes 1
  • Idioma ENG
  • Editorial Disney Editions, New York
  • Fecha de publicación 2011-11-08
  • Ilustrado
  • Features Bibliography, Illustrated, Index
  • ISBN 9781423145844 / 1423145844
  • Peso 1 libras (0.45 kg)
  • Dimensiones 9.1 x 6.1 x 0.9 pulgadas (23.11 x 15.49 x 2.29 cm)
  • Library of Congress subjects Walt Disney World (Fla.), Amusement parks - Customer services -
  • Número de catálogo de la Librería del Congreso de EEUU 2011023545
  • Dewey Decimal Code 791.068

Acerca del autor

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.

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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney...
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

de The Disney Institute

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ISBN 10 / ISBN 13
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UsedGood. All orders ship by next business day! This is a used hardcover book. Has markings on pages. Pages have moderate wear. Dust jacket is included and has wear/tears. The cover/boards have moderate wear. Spine has been opened/creased. Has a personalized note/signature just inside the cover. For USED books, we cannot guarantee supplemental materials such as CDs, DVDs, access codes and other materials. We are a small company and very thankful for your business!
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Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney...
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Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)

de Disney Institute, The

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ISBN 10 / ISBN 13
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney...
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

de The Disney Institute

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ISBN 10 / ISBN 13
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UsedGood. Book is in good condition and may contain underlining or highlighting and minimal wear. The book can also include library labels. May not contain miscellaneous items (toys, dvds, etc). We offer 100% money back guarantee and fast customer support.
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney...
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

de The Disney Institute

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ISBN 10 / ISBN 13
9781423145844 / 1423145844
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UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney...
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

de The Disney Institute

  • Usado
Estado
UsedAcceptable
ISBN 10 / ISBN 13
9781423145844 / 1423145844
Cantidad disponible
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Librería
Interlochen, Michigan, United States
Puntuación del vendedor:
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UsedAcceptable. The item is very worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing (age related spots and browning). May NOT include discs, access code or other supplemental materials.
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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

de The Disney Institute; Theodore Kinni

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  • Muy bueno
  • Tapa dura
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Usado - Muy bueno
Encuadernación
Hardcover
ISBN 10 / ISBN 13
9781423145844 / 1423145844
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Seattle, Washington, United States
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Descripción:
Disney Press, 2011. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

de The Disney Institute; Theodore Kinni

  • Usado
  • Bien
  • Tapa dura
Estado
Usado - Bien
Encuadernación
Hardcover
ISBN 10 / ISBN 13
9781423145844 / 1423145844
Cantidad disponible
10
Librería
Seattle, Washington, United States
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Descripción:
Disney Press, 2011. Hardcover. Good. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Precio
EUR 5.59
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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

de The Disney Institute; Theodore Kinni

  • Usado
  • Muy bueno
  • Tapa dura
Estado
Usado - Muy bueno
Encuadernación
Hardcover
ISBN 10 / ISBN 13
9781423145844 / 1423145844
Cantidad disponible
1
Librería
Seattle, Washington, United States
Puntuación del vendedor:
Este vendedor ha conseguido 4 de las cinco estrellas otorgadas por los compradores de Biblio.
Precio
EUR 5.59
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Descripción:
Disney Press, 2011. Hardcover. Very Good. Disclaimer:Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Precio
EUR 5.59
Envío gratuito a USA
Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

de Theodore Kinni; The Disney Institute

  • Usado
  • Aceptable
  • Tapa dura
Estado
Usado - Aceptable
Encuadernación
Hardcover
ISBN 10 / ISBN 13
9781423145844 / 1423145844
Cantidad disponible
1
Librería
Seattle, Washington, United States
Puntuación del vendedor:
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Descripción:
Disney Press, 2011. Hardcover. Acceptable. Disclaimer:A readable copy. All pages are intact, and the cover is intact. Pages can include considerable notes-in pen or highlighter-but the notes cannot obscure the text. An ex-library book and may have standard library stamps and/or stickers. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
Precio
EUR 5.59
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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

de The Disney Institute; Theodore Kinni

  • Usado
  • Aceptable
  • Tapa dura
Estado
Usado - Aceptable
Encuadernación
Hardcover
ISBN 10 / ISBN 13
9781423145844 / 1423145844
Cantidad disponible
9
Librería
Seattle, Washington, United States
Puntuación del vendedor:
Este vendedor ha conseguido 4 de las cinco estrellas otorgadas por los compradores de Biblio.
Precio
EUR 5.59
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Descripción:
Disney Press, 2011. Hardcover. Acceptable. Disclaimer:Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Precio
EUR 5.59
Envío gratuito a USA