Practical Zendesk Administration: Best Practices for Setting Up Your Customer Service Platform Tapa blanda - 2012

Stafford Vaughan started computer programming at an early age. He grewup near Sydney, Australia, before moving to Silicon Valley to joinApple as a Training Program Manager. He has spent the majority of hiscareer building training departments for fast growing softwarecompanies, and personally established the Zendesk public trainingprogram in 2011.

As an educator, Stafford has authored the official training curriculafor Zendesk, Atlassian JIRA, Confluence, GreenHopper, and GoodData. Hehas delivered training sessions to more than a thousand organizationsin 15 countries, including NASA, the Pentagon, the United Nations inGeneva, Harvard University, Stanford Graduate School of Business, Groupon, the US Department of Commerce, Sun Microsystems, and WellsFargo Bank.

Stafford holds a Bachelor of Software Engineering degree from theUniversity of Newcastle, and is a CompTIA Certified Technical Trainer, a Sun Certified Java Programmer, a Microsoft Certified ApplicationSpecialist, an Apple Certified Pro, and an Adobe Certified Expert.

Stafford currently lives in San Francisco, and in his spare time heenjoys photography and hiking.