Descripción:
Crisp Learning, 1995-11-13. Paperback. Good.
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Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a Service Business Tapa dura - 1995 - 1st Edición
de Charles L. Martin; Charles Martin
This book teaches the four-step process for controlling service supply and demand; why you should make it easy for customers to complain; how to obtain helpful feedback from customers; how to develop a service blueprint to enhance customer service; how to close the gap between customer expectations and their perceptions, and more.
Primera línea
Welcome to the service sector of the 1990s-the portion of our economy (now the largest part) that is characterized by the sale of intangibles and driven by ideas, information and people helping people.
Detalles
- Título Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a Service Business
- Autor Charles L. Martin; Charles Martin
- Encuadernación Tapa dura
- Número de edición 1st
- Edición 1
- Páginas 214
- Volúmenes 1
- Idioma ENG
- Editorial Crisp Learning
- Fecha de publicación November 13, 1995
- ISBN 9781560523628 / 156052362X
- Peso 1.14 libras (0.52 kg)
- Dimensiones 9.26 x 7.41 x 0.52 pulgadas (23.52 x 18.82 x 1.32 cm)
- Library of Congress subjects Small business - Management, Service industries - Management
- Número de catálogo de la Librería del Congreso de EEUU 95074739
- Dewey Decimal Code 658
Más ejemplares
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Crisp: Owning and Operating a Service Business (Crisp Small Business & Entrepreneurship Series)
de Charles Martin
- Usado
- good
- Tapa blanda
- Estado
- Usado - Good
- Encuadernación
- Paperback
- ISBN 10 / ISBN 13
- 9781560523628 / 156052362X
- Cantidad disponible
- 1
- Librería
-
HOUSTON, Texas, United States
- Precio
-
EUR 24.43Envío gratuito a USA
Mostrar detalles
Precio
EUR 24.43
Envío gratuito a USA
