Can't Get Through: Eight Barriers to Communication Tapa dura - 2003

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Everyone's experienced it: feeling trapped in a going-nowhere conversation with a vague, argumentative, or just plain boring talker or, worse, realizing that you are the one who just can't seem to get the point across to your listener. While it is easy to identify a bad conversationalist, pinpointing how to improve communication can be difficult.

Experts Kevin Hogan and Ron Stubbs can help. Here, they identify the eight most common communication mistakes. These bad habits include failing to make a good first impression, flubbing the story, not listening, arguing with the intent to harm, criticizing, displaying hostility and contempt, disregarding body language, and ignoring the cycle of communication.

Then, the authors use plenty of examples and suggestions to illustrate the proper techniques and strategies for improving communication. By using these tips, anyone can improve their conversational skills and be a better communicator, in their business, social, or family life.

Kevin Hogan holds a Psy.D. in psychology. His expertise in the field of human influence has made him a sought-after speaker and teacher worldwide. Hogan's books have been translated into many languages, including Chinese, Indonesian, Polish, Spanish, and Portuguese; and foreign rights have been sold in more than ten countries. He is the author of Selling Yourself to Others: The New Psychology of Sales, Talk Your Way to the Top: Communication Secrets to Change Your Life, The Psychology of Persuasion: How to Persuade Others to Your Way of Thinking, and coauthor, with Mary Lee LaBay, of Through the Open Door: Secrets of Self-Hypnosis, all available from Pelican.

As a practicing certified clinical hypnotherapist and instructor, Ron Stubbs has helped clients aged 4 to 90 with a wide range of problems, including fibromyalgia, depression, chronic illness, and abuse issues. He is also a nationally recognized public speaker and corporate trainer, specializing in Neuro-Linguistic Programming and body-language techniques. Mr. Stubbs is a resident of Camano Island, Washington. For more information, please visit www.ronstubbs.com.

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• Library Journal, 11/15/2003, Page 85