Customers as Partners - Building Relationships That Last Tapa dura - 1994
de Bell, Chip R
Chip R. Bell--author of the popular Managing "Knock Your Socks Off" Service--presents a clear blueprint for maximizing business success by enhancing customer loyalty and building lasting relationships. Each chapter includes an illustrative story and key principles. "Excellent advice".--Ken Blanchard.
Descripción de contraportada
Astute Managers and entrepreneurs already know that customer loyalty is an absolute necessity for profitable businesses in the '90s and beyond. They have invested in this knowledge by initiating a wide variety of quality service programs intended to dazzle customers. Yet, beyond the reach of these programs, and the books that promote them, are the real human relationships on which customer loyalty is based. Going beyond the external forms of outstanding service, Customers As Partners vividly shows how lasting success depends upon creating sustaining personal bonds. Identifying these bonds as the true source of a company's profitability, this ground-breaking work provides insights on how to keep the quality of these relationships central in every interaction. It offers a model of partnership that is not just value-added, but value-based.
Detalles
- Título Customers as Partners - Building Relationships That Last
- Autor Bell, Chip R
- Encuadernación Tapa dura
- Edición First Edition
- Páginas 235
- Idioma ENG
- Editorial Berrett-Koehler Publishers, San Francisco, California, U.S.A.
- Fecha de publicación 1994-01
- ISBN 9781881052548
Reseñas en medios
Citas
- LJ Best Business Books, 03/15/1995, Page 38
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Customers As Partners: Building Relationships That Last
de Chip R. Bell
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Blacksburg, Virginia, United States
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Customers As Partners : Building Relationships That Last
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Customers as Partners - Building Relationships That Last
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HOUSTON, Texas, United States
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