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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
de Cook, Sarah
- Usado
- Bien
- Tapa blanda
- Estado
- Bien
- ISBN 10
- 0749450665
- ISBN 13
- 9780749450663
- Librería
-
Newport Coast, California, United States
Formas de pago aceptadas
Sobre este artículo
paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Sinopsis
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
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Detalles
- Librería
- Bonita
(US)
- Inventario del vendedor #
- 0749450665.G
- Título
- Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
- Autor
- Cook, Sarah
- Formato/Encuadernación
- Tapa blanda
- Estado del libro
- Usado - Bien
- Cantidad disponible
- 1
- ISBN 10
- 0749450665
- ISBN 13
- 9780749450663
- Editorial
- Kogan Page
- Primera fecha de publicación de esta edición
- March 1, 2008
Términos de venta
Bonita
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
