Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding
de Jack Mitchell
- Usado
- Estado
- Used - Very Good
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Librería
-
Waltham, Massachusetts, United States
Formas de pago aceptadas
Sobre este artículo
Sinopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
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Detalles
- Librería
- More Than Words Inc. (US)
- Inventario del vendedor #
- BOS-P-10j-01029
- Título
- Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding
- Autor
- Jack Mitchell
- Estado del libro
- Used - Very Good
- Encuadernación
- Tapa dura
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Editorial
- Hachette Books
- Lugar de publicación
- New York
- Primera fecha de publicación de esta edición
- 2003-06
Términos de venta
More Than Words Inc.
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