Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty de Barrera, Rick - 2004-12-29

Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: None ]

Penguin Publishing Group, 2004. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Portfolio, 2004. Hardcover. Like New. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Penguin Publishing Group. Used - Good. Used book that is in clean, average condition without any missing pages.

New York, New York, U.S.A.: Portfolio, 2004. Reliable hard covered edition. Full clean dust jacket! Some shelf wear to the covers. The text flows clearly from beginning to end. Tight binding! This edition is PRESENTABLE.. Hardcover. Good.

Portfolio Hardcover. Used - Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

Book and dust jacket are in fine condition. The image provided is the actual book I'm offering for sale. No markings or damage to any pages. No sunning. No clips. Structure of the book (covers, binding, spine, hinges) is tight and free of damage. Page block is nice and square. Cut pages. Additional photos will be provided upon request in order to ensure the quality and integrity of your book purchase.

New York: Portfolio, 2005. Very good hardcover with very good dust jacket. Hard Cover. Very Good/Very Good.

Hardcover. Good. Access codes and supplements are not guaranteed with used items.

New York: Portfolio Press, 2005. 226 pages. Solid with very minor wear on the dust jacket and the interior is unmarked.. First Edition. Hard Cover. Very Good - Fine/Very Good- Fine. 8vo - over 7¾" - 9¾" tall.