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Difficult Conversations: How to Discuss What Matters Most Tapa blanda - 2010
de Douglas Stone; Bruce Patton; Sheila Heen
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
á Decipher the underlying structure of every difficult conversation
á Start a conversation without defensiveness
á Listen for the meaning of what is not said
á Stay balanced in the face of attacks and accusations
á Move from emotion to productive problem solving
Resumen
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
? Decipher the underlying structure of every difficult conversation
? Start a conversation without defensiveness
? Listen for the meaning of what is not said
? Stay balanced in the face of attacks and accusations
? Move from emotion to productive problem solving
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
? Decipher the underlying structure of every difficult conversation
? Start a conversation without defensiveness
? Listen for the meaning of what is not said
? Stay balanced in the face of attacks and accusations
? Move from emotion to productive problem solving
Información de la editorial
Detalles
- Título Difficult Conversations: How to Discuss What Matters Most
- Autor Douglas Stone; Bruce Patton; Sheila Heen
- Encuadernación Tapa blanda
- Edición [ Edition: tenth
- Páginas 352
- Volúmenes 1
- Idioma ENG
- Editorial Penguin Books, New York
- Fecha de publicación 2010-11-02
- Ilustrado Sí
- ISBN 9780143118442 / 0143118447
- Peso 0.55 libras (0.25 kg)
- Dimensiones 7.6 x 5 x 0.7 pulgadas (19.30 x 12.70 x 1.78 cm)
- Época de 18 a UP años
- Cursos 13 - UP
- Library of Congress subjects Interpersonal communication
- Dewey Decimal Code 158.2
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Difficult Conversations: How to Discuss What Matters Most
de Douglas Stone, Bruce Patton, Sheila Heen
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Difficult Conversations: How to Discuss What Matters Most
de Stone, Douglas
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Difficult Conversations: How to Discuss What Matters Most
de Stone, Douglas
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UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
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Difficult Conversations : How to Discuss What Matters Most
de Bruce Patton; Douglas Stone; Sheila Heen
- Usado
- Muy bueno
- Tapa blanda
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- Usado - Muy bueno
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- Paperback
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
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Penguin Publishing Group, 2010. Paperback. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Difficult Conversations : How to Discuss What Matters Most
de Bruce Patton; Douglas Stone; Sheila Heen
- Usado
- Bien
- Tapa blanda
- Estado
- Usado - Bien
- Encuadernación
- Paperback
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
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- 11
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Seattle, Washington, United States
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Penguin Publishing Group, 2010. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Difficult Conversations: How to Discuss What Matters Most
de Stone, Douglas; Patton, Bruce; Heen, Sheila
- Usado
- Bien
- Tapa blanda
- Estado
- Usado - Bien
- Encuadernación
- Paperback
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
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- 5
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Seattle, Washington, United States
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Penguin Books, 2010. Paperback. Good. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Difficult Conversations : How to Discuss What Matters Most
de Bruce Patton; Douglas Stone; Sheila Heen
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Penguin Publishing Group, 2010. Paperback. Acceptable. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Difficult Conversations: How to Discuss What Matters Most
de Stone, Douglas; Patton, Bruce; Heen, Sheila
- Usado
- Bien
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- Usado - Bien
- Edición
- Anniversary,Updated
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
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- 16
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Philadelphia, Pennsylvania, United States
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Penguin Books. Anniversary,Updated. Good. Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported
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Difficult Conversations: How to Discuss What Matters Most
de Stone, Douglas; Patton, Bruce; Heen, Sheila
- Usado
- Muy bueno
- Estado
- Usado - Muy bueno
- Edición
- Anniversary,Updated
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
- Cantidad disponible
- 6
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Philadelphia, Pennsylvania, United States
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EUR 6.28Envío gratuito a USA
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Penguin Books. Anniversary,Updated. Very Good. Very Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported
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Difficult Conversations: How to Discuss What Matters Most
de Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher (Foreword)
- Usado
- Tapa blanda
- Estado
- Used: Good
- Edición
- Revised
- Encuadernación
- Paperback
- ISBN 10 / ISBN 13
- 9780143118442 / 0143118447
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- 1
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HOUSTON, Texas, United States
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Penguin Books, 2010-11-02. Revised. Paperback. Used: Good.
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