Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force Tapa blanda - 2000

Free Press, 2000. Very Good. Customer Centered Selling teaches you the secret of the world-famous Xerox sales training program. The secret, Robert Jolles reveals, is reversing the conventional selling practice of searching for customer needs. To truly cr eate urgency, you must focus instead on the customer's problems and decisio n-making process. Jolles provides a systematic, repeatable, predictable app roach that teaches you to anticipate and influence behavior as the customer moves through an eight-stage "decision cycle" and ultimately discovers his or her needs. The book includes a series of case studies, activities, and exercises that enable you to better understand the principles being taught, so you can immediately apply them to your own unique scenarios. This book is a "must read" for all sales professionals, sales managers, and managers in need of a disciplined approach to persuading others.

Free Press, 2000-08-15. Paperback. Good. 1.0000 in x 8.4000 in x 5.5000 in. This is a used book in good condition and may show some signs of use or wear .

Free Press, 2000. Paperback. Very Good. Disclaimer:A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.

Free Press, 2000-08-15. 1st Fireside Ed. paperback. Used: Good.

New York, Ny, U. S. A.: Simon & Schuster Trade Paperbacks. Very Good. 2000. First Edition. Trade Paperback. 0684855011 . First printing. 364p, index. Nice copy. ; 8vo .

Free Press. Used - Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

Free Press. Collectible - Very Good. Signed Copy Collectible - Very Good. Inscribed by author on front inside cover. With remainder mark.

paperback. Good. Access codes and supplements are not guaranteed with used items.