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Hug Your Customers: Love the Results
de Jack Mitchell
- Usado
- good
- Tapa blanda
- Estado
- Good
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Librería
-
Morangis, France
Formas de pago aceptadas
Sobre este artículo
Penguin, 2003. Paperback. Good. Slight signs of wear on the cover. Edition 2003. Ammareal gives back up to 15% of this book's net price to charity organizations.
Sinopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
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Detalles
- Librería
- AMMAREAL
(FR)
- Inventario del vendedor #
- C-423-347
- Título
- Hug Your Customers: Love the Results
- Autor
- Jack Mitchell
- Formato/Encuadernación
- Tapa blanda
- Estado del libro
- Usado - Good
- Cantidad disponible
- 1
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Editorial
- Penguin
- Fecha de publicación
- 2003
Términos de venta
AMMAREAL
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
Sobre el vendedor
AMMAREAL
Miembro de Biblio desde 2020
Morangis
Sobre AMMAREAL
Ammareal is a professional bookseller specialized in used books. We ship worldwide. We have more than 1 million books in stock, including a large number of technical and university-level books. We give back up to 15% of the price of each book to charities, libraries and organizations fighting in favor of literacy. What we do not sell, we give ; what we do not give, we recycle.
