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Hug Your Customers: Love the Results
de Jack Mitchell
- Usado
- good
- Tapa blanda
- Estado
- Good
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Librería
-
HOUSTON, Texas, United States
Formas de pago aceptadas
Sobre este artículo
Penguin Books, Limited (UK), 2004-03-04. Paperback. Good.
Sinopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
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Detalles
- Librería
- Ergodebooks
(US)
- Inventario del vendedor #
- SONG0141015225
- Título
- Hug Your Customers: Love the Results
- Autor
- Jack Mitchell
- Formato/Encuadernación
- Tapa blanda
- Estado del libro
- Usado - Good
- Cantidad disponible
- 1
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Editorial
- Penguin Books, Limited (UK)
- Fecha de publicación
- 2004-03-04
Términos de venta
Ergodebooks
We have 30 day return policy.
Sobre el vendedor
Ergodebooks
Miembro de Biblio desde 2005
HOUSTON, Texas
Sobre Ergodebooks
Our goal is to provide best customer service and good condition books for the lowest possible price. We are always honest about condition of book. We list book only by ISBN # and hence exact book is guaranteed.
