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Hug Your Customers: Love the Results
de Jack Mitchell
- Usado
- Tapa blanda
- Estado
- Used; Good
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Librería
-
London, Greater London, United Kingdom
Formas de pago aceptadas
Sobre este artículo
Penguin Books Ltd, 03/04/2004. Paperback. Used; Good. **WE SHIP WITHIN 24 HRS FROM LONDON, UK, 98% OF OUR ORDERS ARE RECEIVED WITHIN 7-10 DAYS. We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books.
Sinopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
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Detalles
- Librería
- Greener Books Ltd
(GB)
- Inventario del vendedor #
- mon0000128404
- Título
- Hug Your Customers: Love the Results
- Autor
- Jack Mitchell
- Formato/Encuadernación
- Tapa blanda
- Estado del libro
- Used; Good
- Cantidad disponible
- 1
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Editorial
- Penguin Books Ltd
- Fecha de publicación
- 03/04/2004
Términos de venta
Greener Books Ltd
30 day return guarantee, with full refund including shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged. Feel free to contact our customer service team on customercare@greenerbooks.co.uk if you have queries regarding your order.
Sobre el vendedor
Greener Books Ltd
Miembro de Biblio desde 2010
London, Greater London
Sobre Greener Books Ltd
Greener Books is an enterprise with a particular passion for supporting the Environment and Sustainability! We strive at all times to meet our customers expectation and in most cases exceed them.
