Hug Your Customers: Love the Results
de Mitchell, Jack
- Usado
- as new
- Tapa blanda
- Estado
- As New
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Librería
-
Seattle, Washington, United States
2 copias disponibles en esta librería
(Puedes añadir más en el área de pago.)
Formas de pago aceptadas
Sobre este artículo
Penguin Books, Limited (UK), 2004. Paperback. As New. Disclaimer:An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
Sinopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
Reseñas
(¡Iniciar sesión or Crear una cuenta primero!)
Detalles
- Librería
- ThriftBooks
(US)
- Inventario del vendedor #
- G0141015225I2N00
- Título
- Hug Your Customers: Love the Results
- Autor
- Mitchell, Jack
- Formato/Encuadernación
- Tapa blanda
- Estado del libro
- Nuevo As New
- Cantidad disponible
- 2
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Editorial
- Penguin Books, Limited (UK)
- Fecha de publicación
- 2004
Términos de venta
ThriftBooks
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
Sobre el vendedor
ThriftBooks
Miembro de Biblio desde 2018
Seattle, Washington
Sobre ThriftBooks
From the largest selection of used titles, we put quality, affordable books into the hands of readers
Glosario
Algunos términos que podrían usarse en esta descripción incluyen:
