Foto de archivo: la portada puede ser diferente
Hug Your Customers: Love the Results
de Mitchell, Jack
- Usado
- good
- Tapa blanda
- Estado
- Good
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Librería
-
Doncaster, South Yorkshire, United Kingdom
Formas de pago aceptadas
Sobre este artículo
Penguin, 2004-03-04. paperback. Good. 5x1x8. Book is in good condition. Ex-library copy with typical stamps and markings.
Sinopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
Reseñas
(¡Iniciar sesión or Crear una cuenta primero!)
Detalles
- Librería
- Re-Read Ltd
(GB)
- Inventario del vendedor #
- G0260968
- Título
- Hug Your Customers: Love the Results
- Autor
- Mitchell, Jack
- Formato/Encuadernación
- Tapa blanda
- Estado del libro
- Usado - Good
- Cantidad disponible
- 1
- ISBN 10
- 0141015225
- ISBN 13
- 9780141015224
- Editorial
- Penguin
- Fecha de publicación
- 2004-03-04
- Tamaño
- 5x1x8
- X weight
- 8 oz
Términos de venta
Re-Read Ltd
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
Sobre el vendedor
Re-Read Ltd
Miembro de Biblio desde 2013
Doncaster, South Yorkshire
Sobre Re-Read Ltd
Re-Read is a UK social enterprise - giving unloved books a new life. Our aim is to re-use, re-distribute or re-cycle books so that we reduce waste and make a difference to literacy, educational achievement or quality of life in our local area. In the last 8 years we have gifted over 410,000 used books to children living in and around Doncaster, South Yorkshire.For more information, please visit our website at http://www.reread.org.uk
